Difference between revisions of "Accepting Cancellation Request from Harvey Norman"
From crazysales
(Created page with "1. Open [https://hnmarketplace.the-edge.io/orders/supplier/order/ The Edge] and check Notifications File:Notif12HN.png 2. If there is a pending '''Cancellation Request'...") |
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| − | 1. Open [https://hnmarketplace.the-edge.io/orders/supplier/order/ The Edge] and check Notifications | + | 1. Open [https://hnmarketplace.the-edge.io/orders/supplier/order/ The Edge] and check Notifications or search for the order itself. |
[[File:Notif12HN.png]] | [[File:Notif12HN.png]] | ||
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2. If there is a pending '''Cancellation Request''', it must appear on the order.<br> | 2. If there is a pending '''Cancellation Request''', it must appear on the order.<br> | ||
| − | [[File:HNsearch1.png| | + | [[File:HNsearch1.png|1000px|]] |
| − | 3. | + | 3. For orders that are not yet dispatched, simply click on '''ACCEPT CANCELLATION''' and the order will be cancelled.<br> |
| − | [[File:HNcancel1.png| | + | [[File:HNcancel1.png|1000px|]] |
| − | 4. After accepting the cancellation, '''Cancellation Acknowledged''' would appear on the | + | 4. After accepting the cancellation, '''Cancellation Acknowledged''' would appear on the Order status.<br> |
| − | [[File:HNcancel2.png| | + | [[File:HNcancel2.png|1000px|]] |
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| + | '''NOTE:''' For this case, there is no need to send a credit note. | ||
Latest revision as of 09:44, 28 February 2025
1. Open The Edge and check Notifications or search for the order itself.
2. If there is a pending Cancellation Request, it must appear on the order.
3. For orders that are not yet dispatched, simply click on ACCEPT CANCELLATION and the order will be cancelled.
4. After accepting the cancellation, Cancellation Acknowledged would appear on the Order status.
5. Cancel order in CS Backend and add a refund request. See How to Process Refund for Harvey Norman Order
NOTE: For this case, there is no need to send a credit note.
