Difference between revisions of "Credit Note for Aftersales Refund (Harvey Norman)"
From crazysales
| (4 intermediate revisions by the same user not shown) | |||
| Line 3: | Line 3: | ||
| − | Step 1. Send a request to '''Vincent Fang''' and '''Brian Li''' via WeCom to create a Credit Note for the order. <br> | + | Step 1. Send a request to '''Vincent Fang''' and '''Brian Li'''/'''Lily Zhang''' via WeCom to create a Credit Note for the order. <br> |
| Line 9: | Line 9: | ||
*: Set Email Subject to '''Harvey Norman Online Order - xxISSUExx |xxxxxxxxxxx| CS''' --------(xxx is the first 11-digit of the Harvey Norman Reference)<br> | *: Set Email Subject to '''Harvey Norman Online Order - xxISSUExx |xxxxxxxxxxx| CS''' --------(xxx is the first 11-digit of the Harvey Norman Reference)<br> | ||
| − | *: Set Email Address to '''invoices.dropship@au.harveynorman.com | + | *: Set Email Address to '''invoices.dropship@au.harveynorman.com'''<br> |
*: '''Attach the credit note PDF file''' to the email.<br> | *: '''Attach the credit note PDF file''' to the email.<br> | ||
[[File:Creditnote1.png|800px|]] | [[File:Creditnote1.png|800px|]] | ||
| + | |||
| + | |||
| + | Step 3. Log '''notes''' in CS Backend. | ||
| + | |||
| + | |||
| + | |||
| + | ---------------- | ||
| + | |||
| + | |||
| + | |||
| + | '''NOTE:''' NO NEED to send credit note for orders cancelled and refunded before being marked as dispatched. | ||
Latest revision as of 16:53, 27 February 2025
When a full refund is accepted by the customer and the Harvey Norman Online Marketplace Customer Service Team advised to send a Credit Note, please follow the steps below:
Step 1. Send a request to Vincent Fang and Brian Li/Lily Zhang via WeCom to create a Credit Note for the order.
Step 2. Once a Credit Note is provided, create a New Ticket in Kayako under AU - Harvey Norman department.
- Set Email Subject to Harvey Norman Online Order - xxISSUExx |xxxxxxxxxxx| CS --------(xxx is the first 11-digit of the Harvey Norman Reference)
- Set Email Subject to Harvey Norman Online Order - xxISSUExx |xxxxxxxxxxx| CS --------(xxx is the first 11-digit of the Harvey Norman Reference)
- Set Email Address to invoices.dropship@au.harveynorman.com
- Set Email Address to invoices.dropship@au.harveynorman.com
- Attach the credit note PDF file to the email.
- Attach the credit note PDF file to the email.
Step 3. Log notes in CS Backend.
NOTE: NO NEED to send credit note for orders cancelled and refunded before being marked as dispatched.
