Difference between revisions of "Change address after order sent (NZ)"

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(Created page with " Thank you for your payment. Unfortunately, your item has been dispatched. We apologize but changes at this stage of the order are impossible. Please note that your item will...")
 
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Thank you for your payment. Unfortunately, your item has been dispatched. We apologize but changes at this stage of the order are impossible. Please note that your item will be sent to the following address:
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We understand that you want to change your delivery address for this order. However, we have confirmed that your order was already dispatched on xxDATExx and via xxCOURIERxx with the tracking number of xxxx to the address below:
  
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xxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxx
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xxADDRESSxx
  
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Please arrange to pick up the parcel at the above address. We apologize for any inconvenience.
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Unfortunately, at this stage, we can no longer change your shipping address. Also, we are unable to cancel orders once you have made payment. After an order has been paid, it is sent to our warehouse where our automated dispatch process begins and we are unable to interrupt this process.  
  
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If your parcel is undeliverable, it will be sent back to our warehouse. In this scenario, our team will contact you via email to arrange for a second delivery.
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As an option, we highly suggest you please call the courier directly at xxx for you to be able to verify your correct shipping address with them. Many thanks for your kind understanding.
  
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To update your address, please send us an email with your new address before making the payment. Please take note that we cannot process any changes once the payment for an order has been made. Thank you for your understanding.
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For item tracking, please visit xxLINKxx
  
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Your order was sent out on [date] via xxx with tracking # xxxx.
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Please also note that the delivery normally takes 3-7 working days after dispatch and varies depending on your location.
  
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For tracking information, please visit: xxx or contact xxx.
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If your parcel is undeliverable, it will be sent back to our warehouse. In this scenario, our team will contact you via email to arrange for a re-delivery.
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Please note that the tracking number will take approximately 2-3 business days to be activated and displayed on the website.
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Revision as of 11:49, 24 February 2025

We understand that you want to change your delivery address for this order. However, we have confirmed that your order was already dispatched on xxDATExx and via xxCOURIERxx with the tracking number of xxxx to the address below:

xxADDRESSxx

Unfortunately, at this stage, we can no longer change your shipping address. Also, we are unable to cancel orders once you have made payment. After an order has been paid, it is sent to our warehouse where our automated dispatch process begins and we are unable to interrupt this process.

As an option, we highly suggest you please call the courier directly at xxx for you to be able to verify your correct shipping address with them. Many thanks for your kind understanding.

For item tracking, please visit xxLINKxx

Please also note that the delivery normally takes 3-7 working days after dispatch and varies depending on your location.

If your parcel is undeliverable, it will be sent back to our warehouse. In this scenario, our team will contact you via email to arrange for a re-delivery.

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