Difference between revisions of "Wrong item sent AU"

Latest revision as of 14:53, 14 October 2024

Ask for pics

We apologise for what may have been an error incurred from our dispatch centre. We will perform a review of our delivery system and make sure that this instance will not happen again. To confirm that a wrong item has been sent to you and to provide a better assistance, please provide us a photo of the following:

• Actual item/s received (if parcel is unopened, NO NEED to open and take picture)
• Model number printed on the box/es
• Package/s with postal label on it

We appreciate your understanding and hope we can work together to correct our mistake to your satisfaction.

Try to sell the wrong item to the customer

We apologise for what may have been an error incurred from our dispatch centre. We will perform a review of our delivery system and make sure that this instance will not happen again.

We have found out that the item you got is "itemxxx", of which the link of the item page is:

xxxxxxxxxxxxxx (*link of the wrong item's listing page on the store where cx has ordered the item)

If the product you received interests you, we will be happy to quote a special discounted price of $xxxx so you don’t have to send it back. Payment methods for this item(s) are as follows:

PayPal: Paypal@crazysales.com.au
Please leave order ID xxxxx as reference.

(In order to speed up the whole process, using PayPal is highly recommended, because we will be able to detect your payment almost immediately after submitting the payment and send the correct item to you without delay.)

Namely, you will be having the item "xxxx" at a special price. If you are happy to take the offer, please forward us the transaction details so that we will be able to have a check for you. Once we confirm the payment, we will send the correct item out. Thank you.

However, if you are not willing to keep the item, you can send it back to us and once we receive it, we will send the correct item to you. Please note that the return cost will be shouldered by us. Should you want to return please let us know so we can provide the return procedures.

We look forward to hearing you soon and let us know which option you prefer to accept.

NOTE: For the full process for Wrong item sent, please refer to Wrong item received - AU.

Customer Service Remarks:

Issue Type: xxxx
Task Category: xxxx
Reference: xxxx
Resolution/Recommendation: xxIssuexx, xxResolutionxx

Sample Customer Service Remarks:

Issue Type: Warehouse
Task Category: Kayako Ticket
Reference: BAC-123-23456
Resolution/Recommendation: cx received a mop instead of a chair, asked for proof