Difference between revisions of "StraitNz"

Revision as of 14:40, 14 October 2024

• Just sent out (1-2 days) Non-traceable:

Dear,

Good day. We hope you're doing great.

Your item has been dispatched on xxxdatexx via StraitNz with the connote number of xxxx. Normally, delivery takes xxxx business days. To track the item, please check here http://online.straitnz.co.nz/track_connote.asp or contact 09 570 2674.

NOTE: Please be informed that StraitNz collects items from us in bulk, which is why they need to sort them out onto their depots and will be forwarded to the delivery branches. At this stage, the courier's Customer Service will not able to provide any details regarding the parcel and it is still not traceable. After a parcel has been forwarded to a delivery branch, that will be the time that the tracking details will be activated online (within 1-2 business days) and the courier's Customer Service can then provide you with the whereabouts of your parcel.

If you still do not receive the item by xxxdatexxx, you may contact us back and we would be more than willing to follow it up for you. Thank you very much for your understanding and patience.

Kind Regards,

xxx

Customer Service Representative

• DELIVERED:

Dear XXX,

Good day. We hope all is well.

We are sorry to hear that you still have not received your item.

Your order was sent out on xxx via Straitnz with tracking number xxxx.

We have tracked your order and confirmed that it was delivered on xxx, signed for xxx

We do hope that you already got your item.

To track the item, please check here http://online.straitnz.co.nz/track_connote.asp or contact 09 570 2674.

Please let us know if you need a hand so that we can assist you as soon as possible.

Kind regards,

XXXX

Customer Service

ETA

BESTDEALS 3-7 WORKING DAYS

TRADE ME - PLEASE REFER TO THE TRADE ME LISTING PAGE

Customer Service Remarks:

Issue Type: Courier/Delivery
Task Category: xxxx
Reference: xxxx
Resolution/Recommendation: Latest tracking update: xxxx, Advised ETA: xxxxx

Sample Customer Service Remarks:

Issue Type: Courier/Delivery
Task Category: Kayako Ticket
Reference: BAC-123-23456
Resolution/Recommendation: Latest tracking update: Picked up from sender 09/10/2024, Advised ETA: 16/10/2024