Difference between revisions of "Credit Note for Aftersales Refund (Harvey Norman)"

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Step 1. Send a request to '''Vincent Fang''' and '''Brian Li''' via WeCom to create a Credit Note for the order. <br>
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Step 1. Send a request to '''Vincent Fang''' and '''Brian Li'''/'''Lily Zhang''' via WeCom to create a Credit Note for the order. <br>
  
  

Revision as of 13:03, 23 September 2024

When a full refund is accepted by the customer and the Harvey Norman Online Marketplace Customer Service Team advised to send a Credit Note, please follow the steps below:


Step 1. Send a request to Vincent Fang and Brian Li/Lily Zhang via WeCom to create a Credit Note for the order.


Step 2. Once a Credit Note is provided, create a New Ticket in Kayako under AU - Harvey Norman department.

  • Set Email Subject to Harvey Norman Online Order - xxISSUExx |xxxxxxxxxxx| CS --------(xxx is the first 11-digit of the Harvey Norman Reference)
  • Set Email Address to invoices.dropship@au.harveynorman.com
  • Attach the credit note PDF file to the email.

Creditnote1.png


Step 3. Log notes in CS Backend.


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