Difference between revisions of "Catch (more to pay)"

Revision as of 11:58, 10 September 2024

A. FOR RESEND / REDELIVERY

Step 1: Inform the customer and Confirm the address:

Good day! Please be informed that we have just received a returned parcel due to "xxxreasonxxx". The address you provided in our system is below:

xxxRecipientxxx
xxxAddress1xxx
xxxAddress2xxx
xxxSuburbxxStatexxPostcodexxx

Please provide us the correct/complete address if the above is wrong. Thank you.

Looking forward to hearing from you.

Step 2: Based on the address provided, calculate the postage cost / re-delivery fee using the Crazysales Postage Calculator:

Thank you for confirming your delivery address.

Please be informed that if the buyer fails to provide the correct/complete delivery address during checkout process or if he/she missed the delivery/collection, he/she will be charged the re-delivery fee which is $xxxx. Should you want us to resend your order, please let us know if you agree to pay the said amount so we can assist you in processing your payment. If not, we may process your refund under our 30 Day Change-of-Mind policy.

Looking forward to hearing from you.

Step 3: Once the customer agrees to pay the re-delivery fee, escalate the case to Catch Operator so that an invoice will be sent to the buyer for payment.

To Customer:
Thank you for confirming that you are willing to pay the re-delivery fee. In this case, we will now ask Catch to send you an invoice so that you can process your payment. We will then resend your order within 1-2 business days after we receive the payment. Kindly allow another xxx business days for the delivery.

To Catch:
Hi Team, Kindly provide an invoice to the customer amounting to $xxx for the redelivery fee for this order. Kindly provide us a confirmation once the payment is received from the customer so that we can proceed with the resend of the order. Thank you for your help.

Step 3: Once payment is confirmed by Catch. Please create a resend order request in RMA. Please ensure that correct delivery address is provided in your request.