Difference between revisions of "SUPPLIER PARTS (CHINA)"
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[[File:RMA7a.jpg]] | [[File:RMA7a.jpg]] | ||
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'''2.''' Enter the '''Order#''' and the customer details will auto-populate. | '''2.''' Enter the '''Order#''' and the customer details will auto-populate. | ||
[[File:Resendnewrma11.png|900px|]] | [[File:Resendnewrma11.png|900px|]] | ||
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'''3.''' Click '''ADD TO REQUEST''' next to the SKU of the item that needs part/s replacement. The product details will appear on the Request Product area.<br> | '''3.''' Click '''ADD TO REQUEST''' next to the SKU of the item that needs part/s replacement. The product details will appear on the Request Product area.<br> | ||
[[File:Resendnewrma12.png|900px|]] | [[File:Resendnewrma12.png|900px|]] | ||
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'''4.''' Fill in the '''Quantity''' (always set to 1). '''NO NEED''' to check boxes for ‘spare part’ and ‘kitting’.<br> | '''4.''' Fill in the '''Quantity''' (always set to 1). '''NO NEED''' to check boxes for ‘spare part’ and ‘kitting’.<br> | ||
[[File:Resendnewrma13.png|900px|]] | [[File:Resendnewrma13.png|900px|]] | ||
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'''5. '''Upload proof/photo (Mandatory, except if no picture is provided by customer). Only jpg/png files with a size less than 2M will be accepted.<br> | '''5. '''Upload proof/photo (Mandatory, except if no picture is provided by customer). Only jpg/png files with a size less than 2M will be accepted.<br> | ||
[[File:Resendnewrma15.png|400px|]] | [[File:Resendnewrma15.png|400px|]] | ||
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'''6.''' In '''Details''' section, list down the parts and the quantity needed. [Example: ‘Please send part H x 2, part L x 1’]<br> | '''6.''' In '''Details''' section, list down the parts and the quantity needed. [Example: ‘Please send part H x 2, part L x 1’]<br> | ||
[[File:Partsnewrma1.png|600px|]] | [[File:Partsnewrma1.png|600px|]] | ||
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'''7.''' Select '''spare part send for supplier''' as the resolution and '''waiting for parts''' as a type of resolution. Select the '''Issue''' and set '''Priority''' to '''normal'''.<br> | '''7.''' Select '''spare part send for supplier''' as the resolution and '''waiting for parts''' as a type of resolution. Select the '''Issue''' and set '''Priority''' to '''normal'''.<br> | ||
[[File:CNsupplyparts.png|600px|]] | [[File:CNsupplyparts.png|600px|]] | ||
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'''8.''' | '''8.''' | ||
| − | Click '''Save''' and your request will be saved in '''PENDING''' status | + | Click '''Save''' and your request will be saved in '''PENDING''' status.<br> |
[[File:Resendnewrma18.png|600px|]] | [[File:Resendnewrma18.png|600px|]] | ||
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'''9.''' Double check all the details carefully and change it if there is any error. If all the details are correct, click '''Submit''' and the status of your request will be changed to '''Requested'''. | '''9.''' Double check all the details carefully and change it if there is any error. If all the details are correct, click '''Submit''' and the status of your request will be changed to '''Requested'''. | ||
[[File:Resendnewrma19.png|600px|]] | [[File:Resendnewrma19.png|600px|]] | ||
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'''10.''' On the '''resent''' section, you can edit the customer's '''delivery address''' if needed (for example if the customer has moved to a new address or has changed their contact number) and set the '''fee amount''' to '''0.00''' unless the customer pays for the parts (for example if the customer is buying replacement parts for an out of warranty item, then put the right amount in the fee amount box). | '''10.''' On the '''resent''' section, you can edit the customer's '''delivery address''' if needed (for example if the customer has moved to a new address or has changed their contact number) and set the '''fee amount''' to '''0.00''' unless the customer pays for the parts (for example if the customer is buying replacement parts for an out of warranty item, then put the right amount in the fee amount box). | ||
[[File:Partsnewrma14.png|1200px|]] | [[File:Partsnewrma14.png|1200px|]] | ||
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'''11.''' Double check all the details carefully and change it if there is any error. If all the details are correct, click '''Save''' and the status of your request will be changed to '''Requested'''. | '''11.''' Double check all the details carefully and change it if there is any error. If all the details are correct, click '''Save''' and the status of your request will be changed to '''Requested'''. | ||
:<span style="color:#FF0000">'''DO NOT CLICK'''</span> the 'Request Confirm' button. | :<span style="color:#FF0000">'''DO NOT CLICK'''</span> the 'Request Confirm' button. | ||
[[File:Partsnewrma13.png|800px|]] | [[File:Partsnewrma13.png|800px|]] | ||
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'''12.''' Click '''Back''' or leave the page and wait for the '''Technical/Purchaser''' to confirm and process your request. | '''12.''' Click '''Back''' or leave the page and wait for the '''Technical/Purchaser''' to confirm and process your request. | ||
[[File:Backwwww.png|250px|]] | [[File:Backwwww.png|250px|]] | ||
Latest revision as of 13:15, 14 November 2023
D. Requesting Parts from Supplier (CN) via New RMA Version
1. Click Create Request
2. Enter the Order# and the customer details will auto-populate.
3. Click ADD TO REQUEST next to the SKU of the item that needs part/s replacement. The product details will appear on the Request Product area.
4. Fill in the Quantity (always set to 1). NO NEED to check boxes for ‘spare part’ and ‘kitting’.
5. Upload proof/photo (Mandatory, except if no picture is provided by customer). Only jpg/png files with a size less than 2M will be accepted.
6. In Details section, list down the parts and the quantity needed. [Example: ‘Please send part H x 2, part L x 1’]
7. Select spare part send for supplier as the resolution and waiting for parts as a type of resolution. Select the Issue and set Priority to normal.
8.
Click Save and your request will be saved in PENDING status.
9. Double check all the details carefully and change it if there is any error. If all the details are correct, click Submit and the status of your request will be changed to Requested.
10. On the resent section, you can edit the customer's delivery address if needed (for example if the customer has moved to a new address or has changed their contact number) and set the fee amount to 0.00 unless the customer pays for the parts (for example if the customer is buying replacement parts for an out of warranty item, then put the right amount in the fee amount box).
11. Double check all the details carefully and change it if there is any error. If all the details are correct, click Save and the status of your request will be changed to Requested.
- DO NOT CLICK the 'Request Confirm' button.
12. Click Back or leave the page and wait for the Technical/Purchaser to confirm and process your request.
