Difference between revisions of "Delivery via Toll/ECOM"
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For item tracking, please contact our service agent EcomFreight on 1300 005 545 or visit: https://b2ctracking.com.au/ | For item tracking, please contact our service agent EcomFreight on 1300 005 545 or visit: https://b2ctracking.com.au/ | ||
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As we have checked your item on the tracking website, it shows that it was delivered on xxxdatexxx at xxxlocationxxx. We do hope that you already got your item. If that's not the case, kindly get back to us immediately. We will follow up your case. Thank you. | As we have checked your item on the tracking website, it shows that it was delivered on xxxdatexxx at xxxlocationxxx. We do hope that you already got your item. If that's not the case, kindly get back to us immediately. We will follow up your case. Thank you. | ||
Revision as of 11:48, 30 August 2023
Updated Template (11-23-2022)
Thank you for your purchase. Your order was dispatched on xxxDATExxx via EcomFreight with tracking number xxxxxxx.
Normally, the estimated time of arrival is xxxNORMALxETAxxx business days to your location.
For item tracking, please visit https://b2ctracking.com.au/ or contact our service agent EcomFreight at 1300 005 545.
If your item is not delivered by xxxdatexxx, please feel free to get back to us immediately. We will follow it up for you.
Should you have further inquiries, please feel free to email us back.
- For ETA's, please refer to the postage calculator on the item listing page.
Just sent out (1-2 days) 1 BOX
Upon checking, we found out that your order was dispatched on xxxdatexxx via EcomFreight with tracking number xxxx.
The estimated time of arrival would be xxxx business days to your location.
For item tracking, please contact our service agent EcomFreight at 1300 005 545 or https://b2ctracking.com.au/
Hope you will receive the item soon. If your item is not delivered by xxxdatexxx, please feel free to get back to us immediately. We will follow it up for you. Thank you very much for your understanding and patience.
Just sent out (1-2 days) KITTING
Upon checking, we found out that your order was dispatched in xxxNumberOfParcelxxx parcels on xxxdatexxx via EcomFreight with tracking number xxxx. Please be informed that in order to ensure that the items with multiple parts will be delivered in good condition, they need to be packed separately. Orders that have multiple parcels with one tracking number are dispatched on the same day together. However, they may get separated during the couriers delivery process.
The estimated time of arrival would be xxxx business days to your location.
For item tracking, please contact our service agent EcomFreight at 1300 005 545 or visit: https://b2ctracking.com.au/
Hope you will receive the item soon. If your item is not delivered by xxxdatexxx, please feel free to get back to us immediately. We will follow it up for you. Thank you very much for your understanding and patience.
Current status (within ETA) 1 BOX
Upon checking, we found out that your order was dispatched on xxxdatexxx via EcomFreight with tracking number xxxx.
The estimated time of arrival would be xxxx business days to your location.
We have tracked your parcel and confirmed that it is [xxxxxxxxxx INSERT CURRENT DELIVERY STATUS HERE IF APPLICABLE xxxxxxxxxxx]
Since it's still within the reasonable delivery time frame, it would be much appreciated that you could wait for a few more days. We believe that you may get it soon.
For item tracking, please contact our service agent EcomFreight at 1300 005 545 or visit: https://b2ctracking.com.au/
If your item is not delivered by xxxdatexxx, please feel free to get back to us immediately. We will follow it up for you. Thank you very much for your understanding and patience.
Current status (within ETA) KITTING
Upon checking, we found out that your order was dispatched in xxxNumberOfParcelxxx parcels on xxxdatexxx via EcomFreight with tracking number xxxx. Please be informed that in order to ensure that the items with multiple parts will be delivered in good condition, they need to be packed separately. Orders that have multiple parcels with one tracking number are dispatched on the same day together. However, they may get separated during the couriers delivery process.
The estimated time of arrival would be xxxx business days to your location.
We have tracked your parcel and confirmed that it is [xxxxxxxxxx INSERT CURRENT DELIVERY STATUS HERE IF APPLICABLE xxxxxxxxxxx]
Since it's still within the reasonable delivery time frame, it would be much appreciated that you could wait for a few more days. We believe that you may get it soon.
For item tracking, please contact our service agent EcomFreight at 1300 005 545 or visit: https://b2ctracking.com.au/
If your item is not delivered by xxxdatexxx, please feel free to get back to us immediately. We will follow it up for you. Thank you very much for your understanding and patience.
No scanning / Shipment created (within ETA) 1 BOX
Upon checking, we found out that your order was dispatched on xxxdatexxx via EcomFreight with tracking number xxxx.
The estimated time of arrival would be xxxx business days to your location.
Please be informed that the courier collects items from us in bulk without individual parcel scans. Some parcels are forwarded to their sorting facility for them to be sorted out based on destinations and will be forwarded to their delivery branches. At this stage, the courier's Customer Service will not able to provide any details regarding the parcel and it is still not traceable. After a parcel has been forwarded to a delivery branch and scanned, that will be the time that the tracking details will be activated online.
Since it's still within the reasonable delivery time frame, it would be much appreciated that you could wait for a few more days. We believe that you may get it soon.
If your parcel is not delivered by xxxdatexxx, please feel free to get back to us immediately. We will follow it up for you. Thank you very much for your understanding and patience.
No Scanning / Shipment created - (within ETA) KITTING
Upon checking, we found out that your order was dispatched in xxxNumberOfParcelxxx parcels on xxxdatexxx via EcomFreight with tracking number xxxx. Please be informed that in order to ensure that the items with multiple parts will be delivered in good condition, they need to be packed separately. Orders that have multiple parcels with one tracking number are dispatched on the same day together. However, they may get separated during the couriers delivery process.
The estimated time of arrival would be xxxx business days to your location.
Please be informed that the courier collects items from us in bulk without individual parcel scans. Some parcels are forwarded to their sorting facility for them to be sorted out based on destinations and will be forwarded to their delivery branches. At this stage, the courier's Customer Service will not able to provide any details regarding the parcel and it is still not traceable. After a parcel has been forwarded to a delivery branch and scanned, that will be the time that the tracking details will be activated online.
Since it's still within the reasonable delivery time frame, it would be much appreciated that you could wait for a few more days. We believe that you may get it soon.
If your item is not delivered by xxxdatexxx, please feel free to get back to us immediately. We will follow it up for you. Thank you very much for your understanding and patience.
Failed attempted delivery
Upon checking, we found out that your order was dispatched on xxxdatexxx via EcomFreight with tracking number xxxx.
Please be informed that on xxxdatexxx the driver has attempted to deliver the item. However, the delivery was unsuccessful due to xxxreasonxxx. In this case, please contact our service agent EcomFreight on 1300 005 545 to arrange for a redelivery of your order.
For item tracking, please visit: https://b2ctracking.com.au/
If you’re still encountering some issues after contacting our service agent EcomFreight, please get back to us immediately. We will follow up the case for you. We apologize for any inconvenience this may have caused.
Delivered
Upon checking, we found out that your order was dispatched on xxxdatexxx via EcomFreight with tracking number xxxx.
For item tracking, please contact our service agent EcomFreight on 1300 005 545 or visit: https://b2ctracking.com.au/
As we have checked your item on the tracking website, it shows that it was delivered on xxxdatexxx at xxxlocationxxx. We do hope that you already got your item. If that's not the case, kindly get back to us immediately. We will follow up your case. Thank you.
Redirect parcel (change address after product shipped out)
We understand that you want to change the shipping address of your order. Unfortunately, your order was already dispatched via EcomFreight with tracking number xxxxxxxxxx so we are no longer able to change the shipping address. However, our service agent EcomFreight can redirect your parcel but there may be extra charge applicable, which you are liable. Please contact EcomFreight at 1300 005 545 and pay the redirection fee directly to them.
Authority to Leave:
Please refer to Authority to Leave (ATL) note AU
Out Of ETA: Please refer to Lost (eBay Oz-auction/Crazysales)
Other Delivery Status:
- TAILGATE REQUIRED
- This status means that due to the size & weight of the parcel, a special delivery vehicle with a tailgate is required. Tailgate truck is a truck which has a little elevator at the back that they can load the item onto and can move it up and down without the drivers having to physically lift it. With these deliveries, the trucks have to be booked in advance by the courier once they receive the item and sort it for delivery and they may not be able to have a vehicle available immediately for the delivery. In this case, customer should extend waiting for a few more days.
- NO SCANNING AFTER 3 DAYS / Shipment created (WITHIN ETA)
- Upon checking, we found out that your order was dispatched on xxxdatexxx via EcomFreight with tracking number xxxx.
- The estimated time of arrival would be xxxx business days to your location.
- Please be informed that the courier collects items from us in bulk without individual parcel scans. Some parcels are forwarded to their sorting facility for them to be sorted out based on destinations and will be forwarded to their delivery branches. At this stage, the courier's Customer Service will not able to provide any details regarding the parcel and it is still not traceable. After a parcel has been forwarded to a delivery branch and scanned, that will be the time that the tracking details will be activated online.
- Since it's still within the reasonable delivery time frame, it would be much appreciated that you could wait for a few more days. We believe that you may get it soon.
- If your item is not delivered by xxxdatexxx, please feel free to get back to us immediately. We will follow it up for you. Thank you very much for your understanding and patience.
- MISSING PARCEL
