Difference between revisions of "Task Category"

Revision as of 00:17, 1 August 2023

TASK CATEGORY	DESCRIPTION/SUB-CATEGORY
Spam Checking	- Spams/Junks in Zimbra email accounts which are being deleted forever or moved to inbox (marked as 'Not Spam')
eBay Order Issue	- Issues arising from eBay portal - eBay Backend not pulling data from CS Backend (Uploading tracking number)
eBay Late Shipment Defect	- Appeal to eBay to remove a late shipment defect
eBay Messaging	- Outgoing message sent to an eBay customer or to eBay Customer Service via eBay portal
Kayako Tickets	- Regular Queue (AU/NZ/UK/US)
Chat (Kayako)	- Regular Chat in Kayako
Chat (Facebook)	- Chat using Facebook Messenger
Offline Chat (Messages and Surveys - Kayako)	- Customer chats/Survey with inquiry and needs CSR response/resolution
Courier Inquiry (Non Voice)	- Incoming email from courier for customer case resolution - Follow-up cases for loss cases
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@@ Line 18: / Line 18: @@
 |style=|- Outgoing message sent to an eBay customer or to eBay Customer Service via eBay portal
 |-
-! scope="row"|xxx
+! scope="row"|Kayako Tickets
-|style=|- xxx
+|style=|- Regular Queue (AU/NZ/UK/US)
 |-
-! scope="row"|xxx
+! scope="row"|Chat (Kayako)
-|style=|- xxx
+|style=|- Regular Chat in Kayako
 |-
-! scope="row"|xxx
+! scope="row"|Chat (Facebook)
-|style=|- xxx
+|style=|- Chat using Facebook Messenger
 |-
-! scope="row"|xxx
+! scope="row"|Offline Chat (Messages and Surveys - Kayako)
-|style=|- xxx
+|style=|- Customer chats/Survey with inquiry and needs CSR response/resolution
 |-
-! scope="row"|xxx
+! scope="row"|Courier Inquiry (Non Voice)
-|style=|- xxx
+|style=|- Incoming email from courier for customer case resolution
+- Follow-up cases for loss cases
 |-
 ! scope="row"|xxx