Difference between revisions of "Change address after order sent AU"

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(Created page with "'''<span style="color:#0000CD">Australia Post Thank you for your payment. Unfortunately, your item has been dispatched. We apologize but changes at this stage of the order ar...")
 
 
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'''<span style="color:#0000CD">Australia Post
 
'''<span style="color:#0000CD">Australia Post
  
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Thank you for your payment. Unfortunately, your item has been dispatched. We apologize but changes at this stage of the order are impossible. Please note that your item will be sent to the following address:
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We understand that you want to change the shipping address of your order. Unfortunately, your order was dispatched via Australia Post with tracking number xxxx. Since the item was already sent, we are unable to change the shipping address on our end. In this case, please follow the steps below:
  
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xxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxx
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1. '''Check if redirection is available for your parcel.''' Redirection is available if there is a 'Redirect it' button on the tracking website upon tracking your parcel: https://auspost.com.au/mypost/track/#/searchhttps://auspost.com.au/mypost/track/#/search <br>
  
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Please arrange to pick up the parcel in the above address. We apologize for any inconvenience.
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Kindly note the following conditions:<br>
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A. Must be an eParcel, manifested and with all details of the sender and recipient including email address<br>
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B. Redirection is not available for parcels to be delivered to P.O. Box, Parcel Locker and Parcel Collect<br>
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C. Each parcel can only be redirected once<br>
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D. There may be extra charge applicable<br>
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E. Redirection process may cause a delay on the delivery<br>
  
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If your parcel is undeliverable, it will be sent back to our warehouse. In this scenario, our technical support team will contact you via email to arrange for a second delivery.
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2. '''Log in to your MyPost account.''' You can only request redirection for parcels if you have a MyPost account. Please log in to your MyPost account or if you do not have one, please sign up here: https://auspost.com.au/auth/invite?caller=ACCOUNT_GLOBAL_HEADER&product=MYPOST_CONSUMER&channel=WEB<br>
  
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To update your address, please send us an email with your new address before making the payment. Please take note that we cannot process any changes once the payment for an order has been made. Thank you for your understanding.
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3. '''Request a redirection.''' If your parcel is eligible for redirection, you’ll be able to choose that option from the track list in your MyPost account.
  
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Your order was sent out on [date] via Australia post with tracking # xxxx.
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For more details regarding redirection process, please visit https://auspost.com.au/receiving/manage-deliveries-in-transit/redirect-parcels-in-transit
  
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For tracking information, please visit: http://auspost.com.au/track/ or contact 13 11 18.
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Should you need further assistance, please feel free to contact us back.
  
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Please note that the tracking number will take approximately 2-3 business days to be activated and displayed in the website.
 
  
  
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'''<span style="color:#0000CD">Toll-ECOM/TIG
  
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'''<span style="color:#0000CD">Toll Ipec
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We understand that you want to change the shipping address of your order. Unfortunately, your order was already dispatched via EcomFreight with tracking number xxxxxxxxxx so we are no longer able to change the shipping address. However, our service agent EcomFreight can redirect your parcel but there may be extra charge applicable, which you are liable. Please contact EcomFreight at 1300 005 545 and pay the redirection fee directly to them.
  
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Unfortunately, your order was already dispatched via TIG with tracking number xxxxxxxxxx so we are no longer able to change the shipping address. However, TIG can redirect your parcel but there may be extra charge applicable, which you are liable. Please contact TIG at 1300 005 545 and pay the redirection fee directly to them.
 
  
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'''<span style="color:#0000CD">Toll-EIZ (GOPAK)
  
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'''<span style="color:#0000CD">Fastway
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We understand that you want to change the shipping address of your order. Unfortunately, your order was dispatched via Toll IPEC with tracking number xxxxxxx so we are no longer able to change the shipping address. However, Toll IPEC can redirect your parcel but there may be extra charge applicable, which you are liable. Please contact Toll IPEC at 1300 865 547 and pay the redirection fee directly to them.
  
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Upon checking, we found out that your order was already dispatched on xxxdatexxx via Fastway with tracking number xxxx. Since the item was already sent, we are unable to change the shipping address. To redirect your parcel, please visit the link below and fill the forms with the required information.
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'''<span style="color:#0000CD">Fastway/Aramex
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We understand that you want to change the shipping address of your order. Unfortunately, your order was dispatched via Aramex with tracking number xxxx. Since the item was already sent, we are unable to change the shipping address. To redirect your parcel, please visit the link below and fill in the forms with the required information.
  
 
https://www.fastway.com.au/services/calling-card-left#/Store .
 
https://www.fastway.com.au/services/calling-card-left#/Store .
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Or, you may contact Aramex directly at 03-9320-8100.
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'''<span style="color:#0000CD">Allied Express
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We understand that you want to change the shipping address of your order. Unfortunately, your order was dispatched via Allied Express with tracking number xxxx. Since the item was already sent, we are unable to change the shipping address. To redirect your parcel, please contact Allied Express directly at 13 13 73. Please note that there may be extra charge applicable, which you are liable. Thank you.
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'''<span style="color:#0000CD">Hunter Express (VFANG ITEMS ONLY)
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We understand that you want to change the shipping address of your order. Unfortunately, your order was dispatched via Hunter Express with tracking number xxxx. Since the item was already sent, we are unable to change the shipping address. To redirect your parcel, please contact Hunter Express directly at 13 22 52. Please note that there may be extra charge applicable, which you are liable. Thank you.
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'''<span style="color:#0000CD">For Hunter - TIG
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We understand that you want to change the shipping address of your order. Unfortunately, your order was already dispatched via Hunter Express with tracking number xxxxxxxxxx so we are no longer able to change the shipping address on our end. However, our service agent EcomFreight can redirect your parcel but there may be extra charge applicable, which you are liable. We will contact EcomFreight regarding your request and get back to you with a confirmation as well as the redirection fee. Please allow us 1-5 business days to work on this. Thank you.<br>
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'''<span style="color:#FF0000">NOTE:</span>''' '''Please add your redirection request via [https://docs.google.com/forms/d/e/1FAIpQLSfx4RzVWalbagZvf8A2XB5WAM8r--sEo94owRxnZkAVe_whjQ/viewform AU LOSS FORM]. Please do not forget to indicate the correct address.'''
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'''<span style="color:#0000CD">Hunter Express - EIZ
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We understand that you want to change the shipping address of your order. Unfortunately, your order was dispatched via Hunter Express with tracking number xxxx. Since the item was already sent, we are unable to change the shipping address. To redirect your parcel, please contact Hunter Express directly at 13 22 52. Please note that there may be extra charge applicable, which you are liable. Thank you.
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'''<span style="color:#0000CD">Direct Freight Express
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We understand that you want to change the shipping address of your order. Unfortunately, your order was dispatched via Direct Freight Express with tracking number xxxx. Since the item was already sent, we are unable to change the shipping address. To redirect your parcel, please contact Direct Freight Express directly at 1300 347 397. Please note that there may be extra charge applicable, which you are liable. Thank you.
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'''<span style="color:#0000CD">Sendle
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We understand that you want to change the shipping address of your order. Unfortunately, your order was dispatched via Sendle with tracking number xxxx. Since the item was already sent, we are unable to change the shipping address. In this case, we can either request to the courier to have the parcel delivered to their depot near you where you can collect it or to have it returned to sender (us). Should you prefer a depot collection, please let us know so we can request it to the courier. On the other hand, if you prefer to have the item returned to us, we can also request this to the courier, however, please note that you will need to wait for the item to be delivered back to us before we can proceed resending it to you with an applicable redelivery charge. Thank you.

Latest revision as of 21:48, 27 July 2023

Australia Post

We understand that you want to change the shipping address of your order. Unfortunately, your order was dispatched via Australia Post with tracking number xxxx. Since the item was already sent, we are unable to change the shipping address on our end. In this case, please follow the steps below:

1. Check if redirection is available for your parcel. Redirection is available if there is a 'Redirect it' button on the tracking website upon tracking your parcel: https://auspost.com.au/mypost/track/#/searchhttps://auspost.com.au/mypost/track/#/search

Kindly note the following conditions:
A. Must be an eParcel, manifested and with all details of the sender and recipient including email address
B. Redirection is not available for parcels to be delivered to P.O. Box, Parcel Locker and Parcel Collect
C. Each parcel can only be redirected once
D. There may be extra charge applicable
E. Redirection process may cause a delay on the delivery

2. Log in to your MyPost account. You can only request redirection for parcels if you have a MyPost account. Please log in to your MyPost account or if you do not have one, please sign up here: https://auspost.com.au/auth/invite?caller=ACCOUNT_GLOBAL_HEADER&product=MYPOST_CONSUMER&channel=WEB

3. Request a redirection. If your parcel is eligible for redirection, you’ll be able to choose that option from the track list in your MyPost account.

For more details regarding redirection process, please visit https://auspost.com.au/receiving/manage-deliveries-in-transit/redirect-parcels-in-transit

Should you need further assistance, please feel free to contact us back.


Toll-ECOM/TIG

We understand that you want to change the shipping address of your order. Unfortunately, your order was already dispatched via EcomFreight with tracking number xxxxxxxxxx so we are no longer able to change the shipping address. However, our service agent EcomFreight can redirect your parcel but there may be extra charge applicable, which you are liable. Please contact EcomFreight at 1300 005 545 and pay the redirection fee directly to them.


Toll-EIZ (GOPAK)

We understand that you want to change the shipping address of your order. Unfortunately, your order was dispatched via Toll IPEC with tracking number xxxxxxx so we are no longer able to change the shipping address. However, Toll IPEC can redirect your parcel but there may be extra charge applicable, which you are liable. Please contact Toll IPEC at 1300 865 547 and pay the redirection fee directly to them.


Fastway/Aramex

We understand that you want to change the shipping address of your order. Unfortunately, your order was dispatched via Aramex with tracking number xxxx. Since the item was already sent, we are unable to change the shipping address. To redirect your parcel, please visit the link below and fill in the forms with the required information.

https://www.fastway.com.au/services/calling-card-left#/Store .

Or, you may contact Aramex directly at 03-9320-8100.


Allied Express

We understand that you want to change the shipping address of your order. Unfortunately, your order was dispatched via Allied Express with tracking number xxxx. Since the item was already sent, we are unable to change the shipping address. To redirect your parcel, please contact Allied Express directly at 13 13 73. Please note that there may be extra charge applicable, which you are liable. Thank you.


Hunter Express (VFANG ITEMS ONLY)

We understand that you want to change the shipping address of your order. Unfortunately, your order was dispatched via Hunter Express with tracking number xxxx. Since the item was already sent, we are unable to change the shipping address. To redirect your parcel, please contact Hunter Express directly at 13 22 52. Please note that there may be extra charge applicable, which you are liable. Thank you.


For Hunter - TIG

We understand that you want to change the shipping address of your order. Unfortunately, your order was already dispatched via Hunter Express with tracking number xxxxxxxxxx so we are no longer able to change the shipping address on our end. However, our service agent EcomFreight can redirect your parcel but there may be extra charge applicable, which you are liable. We will contact EcomFreight regarding your request and get back to you with a confirmation as well as the redirection fee. Please allow us 1-5 business days to work on this. Thank you.
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NOTE: Please add your redirection request via AU LOSS FORM. Please do not forget to indicate the correct address.


Hunter Express - EIZ

We understand that you want to change the shipping address of your order. Unfortunately, your order was dispatched via Hunter Express with tracking number xxxx. Since the item was already sent, we are unable to change the shipping address. To redirect your parcel, please contact Hunter Express directly at 13 22 52. Please note that there may be extra charge applicable, which you are liable. Thank you.


Direct Freight Express

We understand that you want to change the shipping address of your order. Unfortunately, your order was dispatched via Direct Freight Express with tracking number xxxx. Since the item was already sent, we are unable to change the shipping address. To redirect your parcel, please contact Direct Freight Express directly at 1300 347 397. Please note that there may be extra charge applicable, which you are liable. Thank you.


Sendle

We understand that you want to change the shipping address of your order. Unfortunately, your order was dispatched via Sendle with tracking number xxxx. Since the item was already sent, we are unable to change the shipping address. In this case, we can either request to the courier to have the parcel delivered to their depot near you where you can collect it or to have it returned to sender (us). Should you prefer a depot collection, please let us know so we can request it to the courier. On the other hand, if you prefer to have the item returned to us, we can also request this to the courier, however, please note that you will need to wait for the item to be delivered back to us before we can proceed resending it to you with an applicable redelivery charge. Thank you.

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