Difference between revisions of "Crazysales/Oz-Auction (more to pay)"
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| − | <span style="color:# | + | <span style="color:#0000CD">'''Step 1:''' Inform the customer and Confirm the address: |
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| − | <span style="color:# | + | <span style="color:#0000CD">'''Step 2:''' Based on the address provided, calculate the postage cost / re-delivery fee using the '''Crazysales Postage Calculator''': |
Thank you for confirming your delivery address. | Thank you for confirming your delivery address. | ||
| − | Please be informed that if the buyer failed to provide the correct/complete delivery address during check out process | + | Please be informed that if the buyer failed to provide the correct/complete delivery address during check out process or if he/she missed the delivery/collection, he/she will be charged the re-delivery fee which is $xxxx. Should you want us to resend your order, please let us know if you agree to pay the said amount so we can provide you the payment instructions. If not, we may process your refund under our 30 Day Change-of-Mind policy. |
Looking forward to hearing from you. | Looking forward to hearing from you. | ||
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| − | <span style="color:# | + | <span style="color:#0000CD">'''Step 3:''' Request for RA Resend order and provide payment procedures: |
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(In order to speed up the whole process, using PayPal is highly recommended, because we will be able to detect your payment immediately by sending us the Unique Transaction ID) | (In order to speed up the whole process, using PayPal is highly recommended, because we will be able to detect your payment immediately by sending us the Unique Transaction ID) | ||
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Once the payment has been confirmed the item will be sent out on the next business day. | Once the payment has been confirmed the item will be sent out on the next business day. | ||
Looking forward hearing from you soon. | Looking forward hearing from you soon. | ||
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| + | <span style="color:#FF0000"> '''NOTE:''' xxxxxxxx = RA Resend Order ID | ||
Latest revision as of 14:58, 13 May 2023
Step 1: Inform the customer and Confirm the address:
Good day! Please be informed that we have just received a returned parcel due to "xxxreasonxxx". The address you provided in our system is below:
xxxRecipientxxx
xxxAddress1xxx
xxxAddress2xxx
xxxSuburbxxStatexxPostcodexxx
Please provide us the correct/complete address if the above is wrong. Thank you.
Looking forward to hearing from you.
Step 2: Based on the address provided, calculate the postage cost / re-delivery fee using the Crazysales Postage Calculator:
Thank you for confirming your delivery address.
Please be informed that if the buyer failed to provide the correct/complete delivery address during check out process or if he/she missed the delivery/collection, he/she will be charged the re-delivery fee which is $xxxx. Should you want us to resend your order, please let us know if you agree to pay the said amount so we can provide you the payment instructions. If not, we may process your refund under our 30 Day Change-of-Mind policy.
Looking forward to hearing from you.
Step 3: Request for RA Resend order and provide payment procedures:
Thank you for confirming that you want your item to be redelivered.
Please choose one of the payment methods below for making payment:
PayPal: Paypal@crazysales.com.au
Bpay: Biller code is 696732
Please leave order ID xxxxxxxx as reference.
(In order to speed up the whole process, using PayPal is highly recommended, because we will be able to detect your payment immediately by sending us the Unique Transaction ID)
Once the payment has been confirmed the item will be sent out on the next business day.
Looking forward hearing from you soon.
NOTE: xxxxxxxx = RA Resend Order ID
