Difference between revisions of "Change of mind -Vincent Fang Items"
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| − | '''<span style="color:#FF0000"> | + | '''<span style="color:#FF0000">REMINDERS: <br> |
| + | *Change of Mind policy may not be applicable for Specific Items due to hygienic reasons, please check on the listing page or ask for support first. <br> | ||
| + | *ALL requests/cases regarding VFANG ITEMS, AU, and NZ, with or without proof should be immediately added to the form https://docs.google.com/forms/d/e/1FAIpQLSdXsP75IQKPcyq5y8ZHBtr4j3Ebo1_53QPCpGrHSnJC72uccA/viewform to make sure that the concern is raised to the supplier as on time as possible and to make sure that the claim is filed within the agreed time frame with the supplier. Failure to comply will be escalated to the respective TLs. <br> | ||
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We understand that you wish to return your order for a refund due to change of mind (xxxinsert exact reasonxxx). Please note that as stated under our return policy for 30 day change of mind at https://www.crazysales.com.au/article/30DayChangeMind?loadType=true | We understand that you wish to return your order for a refund due to change of mind (xxxinsert exact reasonxxx). Please note that as stated under our return policy for 30 day change of mind at https://www.crazysales.com.au/article/30DayChangeMind?loadType=true | ||
| − | • Item to be returned must be in their original | + | • Item to be returned must be in their original resalable condition with all tags and packaging (ready to be put back on the shelf).<br> |
• The item/s are NOT opened, used, worn or damaged.<br> | • The item/s are NOT opened, used, worn or damaged.<br> | ||
• The refund amount will not include delivery costs. If the item was delivered for free, delivery cost will be deducted.<br> | • The refund amount will not include delivery costs. If the item was delivered for free, delivery cost will be deducted.<br> | ||
• Handling fees will apply at 20% of the purchase price.<br> | • Handling fees will apply at 20% of the purchase price.<br> | ||
• The return of the item is the responsibility of the buyer.<br> | • The return of the item is the responsibility of the buyer.<br> | ||
| + | • If the item has sustained damage in transit or does not return as noted above, a revised refund amount may be required.<br> | ||
| − | In this case, our supplier's technical team will require photos to check if the item is eligible for return. Please send us photos | + | In this case, our supplier's technical team will require photos to check if the item is eligible for return. Please send us photos showing that the parcel/package is unopened and still in the original resalable condition. <br> |
Once we receive the photos, we will forward them to our supplier for approval. Thank you for your cooperation. | Once we receive the photos, we will forward them to our supplier for approval. Thank you for your cooperation. | ||
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We understand that you wish to return your order for a refund due to change of mind (xxxinsert exact reasonxxx). Please note that as stated under our return policy for 30 day change of mind at https://www.crazysales.com.au/article/30DayChangeMind?loadType=true<br> | We understand that you wish to return your order for a refund due to change of mind (xxxinsert exact reasonxxx). Please note that as stated under our return policy for 30 day change of mind at https://www.crazysales.com.au/article/30DayChangeMind?loadType=true<br> | ||
| − | • Item to be returned must be in their original | + | • Item to be returned must be in their original resalable condition with all tags and packaging (ready to be put back on the shelf).<br> |
• The item/s are NOT opened, used, worn or damaged.<br> | • The item/s are NOT opened, used, worn or damaged.<br> | ||
• The refund amount will not include delivery costs. If the item was delivered for free, delivery cost will be deducted.<br> | • The refund amount will not include delivery costs. If the item was delivered for free, delivery cost will be deducted.<br> | ||
• Handling fees will apply at 20% of the purchase price.<br> | • Handling fees will apply at 20% of the purchase price.<br> | ||
• The return of the item is the responsibility of the buyer.<br> | • The return of the item is the responsibility of the buyer.<br> | ||
| + | • If the item has sustained damage in transit or does not return as noted above, a revised refund amount may be required.<br> | ||
Please be informed that we already forwarded your request to our supplier's technical team for checking and approval. In case they need additional information, we will let you know. Please allow us 3-5 business days to work on this. An update will be provided to you as soon as we receive one. Thank you for your patience. | Please be informed that we already forwarded your request to our supplier's technical team for checking and approval. In case they need additional information, we will let you know. Please allow us 3-5 business days to work on this. An update will be provided to you as soon as we receive one. Thank you for your patience. | ||
Latest revision as of 09:44, 22 February 2023
REMINDERS:
- Change of Mind policy may not be applicable for Specific Items due to hygienic reasons, please check on the listing page or ask for support first.
- ALL requests/cases regarding VFANG ITEMS, AU, and NZ, with or without proof should be immediately added to the form https://docs.google.com/forms/d/e/1FAIpQLSdXsP75IQKPcyq5y8ZHBtr4j3Ebo1_53QPCpGrHSnJC72uccA/viewform to make sure that the concern is raised to the supplier as on time as possible and to make sure that the claim is filed within the agreed time frame with the supplier. Failure to comply will be escalated to the respective TLs.
Requesting for photos in the initial email
We understand that you wish to return your order for a refund due to change of mind (xxxinsert exact reasonxxx). Please note that as stated under our return policy for 30 day change of mind at https://www.crazysales.com.au/article/30DayChangeMind?loadType=true
• Item to be returned must be in their original resalable condition with all tags and packaging (ready to be put back on the shelf).
• The item/s are NOT opened, used, worn or damaged.
• The refund amount will not include delivery costs. If the item was delivered for free, delivery cost will be deducted.
• Handling fees will apply at 20% of the purchase price.
• The return of the item is the responsibility of the buyer.
• If the item has sustained damage in transit or does not return as noted above, a revised refund amount may be required.
In this case, our supplier's technical team will require photos to check if the item is eligible for return. Please send us photos showing that the parcel/package is unopened and still in the original resalable condition.
Once we receive the photos, we will forward them to our supplier for approval. Thank you for your cooperation.
If photos are already provided in the initial email
We understand that you wish to return your order for a refund due to change of mind (xxxinsert exact reasonxxx). Please note that as stated under our return policy for 30 day change of mind at https://www.crazysales.com.au/article/30DayChangeMind?loadType=true
• Item to be returned must be in their original resalable condition with all tags and packaging (ready to be put back on the shelf).
• The item/s are NOT opened, used, worn or damaged.
• The refund amount will not include delivery costs. If the item was delivered for free, delivery cost will be deducted.
• Handling fees will apply at 20% of the purchase price.
• The return of the item is the responsibility of the buyer.
• If the item has sustained damage in transit or does not return as noted above, a revised refund amount may be required.
Please be informed that we already forwarded your request to our supplier's technical team for checking and approval. In case they need additional information, we will let you know. Please allow us 3-5 business days to work on this. An update will be provided to you as soon as we receive one. Thank you for your patience.
Reply before forwarding the the request to supplier
Thank you for providing us the photos requested. Please be informed that we already forwarded your request to our supplier's technical team for checking and approval. In case they need additional information, we will let you know. Please allow us 3-5 business days to work on this. An update will be provided to you as soon as we receive one. Thank you for your patience.
