Difference between revisions of "EBay Discount Code Issue After Payment"

Revision as of 17:51, 21 February 2023

If the buyer fails to apply the code when an order was paid and asks if we can consider/honor the discount (ORDER IN PROCESSING STATUS):

Please be informed that in order to avail the eBay discount promotion, the buyer must be able to successfully apply the code during checkout. You may contact eBay customer support for further inquiries regarding this issue as we are unable to honor the discount if the code was not applied. We're hoping for your understanding in this matter.

On the other hand, your order is currently being processed and is ready to be dispatched on the next business day. Once your order is sent out, you will receive a notification on your eBay account.

If the buyer fails to apply the code when an order was paid and asks if we can consider/honor the discount (ORDER IS LABEL PRINTED OR DISPATCHED):

Please be informed that in order to avail the eBay discount promotion, the buyer must be able to successfully apply the code during checkout. You may contact eBay customer support for further inquiries regarding this issue as we are unable to honor the discount if the code was not applied. We're hoping for your understanding in this matter.

On the other hand, please be advised that your order has already been dispatched on xxxDATExxx via xxxCOURIERxxx with tracking number xxxxxxx.

Normally, the estimated time of arrival is xxxNORMALxETAxxx business days to your location.

For tracking information, please visit: xxxLINKxxx or contact xxxNUMBERxxx.

Please NOTE that the tracking number will take approximately 2-3 business days to be activated and to be shown up in the website.

If your item is not delivered by xxxdatexxx, please feel free to get back to us immediately. We will follow it up for you.

If the buyer fails to apply the code when an order was paid and wants to be refunded for the discount amount (ORDER IN PROCESSING STATUS):

Please be informed that in order to avail the eBay discount promotion, the buyer must be able to successfully apply the code during checkout. You may contact eBay customer support for further inquiries regarding this issue as we are unable to honor the discount if the code was not applied.

In this case, we have put your order on hold to confirm if you would like to proceed without the discount, or would like to cancel it and have a refund so that you can place a new order and apply the discount. Please let us know which option you prefer so that we can further assist you.

Looking forward to hear from you soon.

NOTE: Please ensure you put the order to ON HOLD status.

If the buyer fails to apply the code when an order was paid and wants to be refunded for the discount amount (ORDER IS LABEL PRINTED OR DISPATCHED):

Please be informed that in order to avail the eBay discount promotion, the buyer must be able to successfully apply the code during checkout. You may contact eBay customer support for further inquiries regarding this issue as we are unable to honor the discount if the code was not applied.

On the other hand, please be advised that your order has already been dispatched on xxxDATExxx via xxxCOURIERxxx with tracking number xxxxxxx.

Normally, the estimated time of arrival is xxxNORMALxETAxxx business days to your location.

For tracking information, please visit: xxxLINKxxx or contact xxxNUMBERxxx.

Please NOTE that the tracking number will take approximately 2-3 business days to be activated and to be shown up in the website.

If your item is not delivered by xxxdatexxx, please feel free to get back to us immediately. We will follow it up for you.

If the buyer decided to have the order cancelled and refunded to be able to place a new order and apply the discount:

We have sent through a request on eBay for you to cancel the order for this item. Kindly reply to that request to confirm the cancellation. Just go to Resolution Center on your eBay account to confirm the cancellation. Your refund will be processed back to your original payment method. You can now place a new order and apply the discount.

How to pay with a coupon or discount:

You can use your coupon to buy any item on eBay as long as the offer has not expired and the item you’d like to buy meets all the criteria stated on the coupon. Once you’ve found an item you’d like to buy, here’s how to redeem your coupon or offer at checkout:

Enter the redemption code in the Add coupons section.

Select Apply to see your new order total.

Select Confirm and pay.