Difference between revisions of "RMA Reasons"
From crazysales
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! scope="row"| If parts are missing due to damaged packaging. | ! scope="row"| If parts are missing due to damaged packaging. | ||
| + | |style="text-align: center;"| '''OTHERS''' | ||
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| + | ! scope="row"| If customer lost or damaged the part while assembling the item. | ||
|style="text-align: center;"| '''OTHERS''' | |style="text-align: center;"| '''OTHERS''' | ||
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|style="text-align: center;"| '''OTHERS''' | |style="text-align: center;"| '''OTHERS''' | ||
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| − | ! scope="row"| If the box is | + | ! scope="row"| If the box is undamaged and unopened upon delivery but part/s are missing upon opening. |
|style="text-align: center;"| '''PART MISSING''' | |style="text-align: center;"| '''PART MISSING''' | ||
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|style="text-align: center;"| '''WRONG ITEM SENT''' | |style="text-align: center;"| '''WRONG ITEM SENT''' | ||
|} | |} | ||
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| + | '''NOTE''': The above cases apply when recording/requesting for refund or replacement. The correct reason must be chosen at all time. | ||
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| + | '''You may also refer to the other table at [[RMA Reasons & Ticket Types]] or [[RMA Reasons & Backend Refund Reasons]] | ||
Latest revision as of 18:23, 9 January 2023
| CASE | REASON |
|---|---|
| Incorrect part/accessory (such as wrong size, different design of remote). | OTHERS |
| If warehouse failed to send a parcel. | OTHERS |
| If parts are missing due to damaged packaging. | OTHERS |
| If customer lost or damaged the part while assembling the item. | OTHERS |
| Listing error, delivery issues, not as described, special discount. | OTHERS |
| Cancelled order, out of stock, non-deliverable. | OTHERS |
| If the box is undamaged and unopened upon delivery but part/s are missing upon opening. | PART MISSING |
| If the item arrived damaged due to delivery process. | DOA / DAMAGED |
| If the part arrived damaged due to delivery process. | DOA / DAMAGED |
| If the item is not functioning or stopped working. | FAULTY |
| If a defect or damage occurred while the item is being used based on instruction or correct procedures. | FAULTY |
| If courier lost the item or parcel. | LOST |
| If warehouse sent the item but courier cannot locate or has no scan of the package. | LOST |
| If warehouse sent wrong item or wrong parcel. | WRONG ITEM SENT |
NOTE: The above cases apply when recording/requesting for refund or replacement. The correct reason must be chosen at all time.
You may also refer to the other table at RMA Reasons & Ticket Types or RMA Reasons & Backend Refund Reasons
