Difference between revisions of "Change address after order sent AU"

Revision as of 14:45, 22 December 2022

Australia Post

We understand that you want to change the shipping address of your order. Unfortunately, your order was dispatched via Australia Post with tracking number xxxx. Since the item was already sent, we are unable to change the shipping address on our end. In this case, please follow the steps below:

1. Check if redirection is available for your parcel. Redirection is available if there is a 'Redirect it' button on the tracking website upon tracking your parcel: https://auspost.com.au/mypost/track/#/searchhttps://auspost.com.au/mypost/track/#/search

Kindly note the following conditions:
A. Must be an eParcel, manifested and with all details of the sender and recipient including email address
B. Redirection is not available for parcels to be delivered to P.O. Box, Parcel Locker and Parcel Collect
C. Each parcel can only be redirected once
D. There may be extra charge applicable
E. Redirection process may cause a delay on the delivery

2. Log in to your MyPost account. You can only request redirection for parcels if you have a MyPost account. Please log in to your MyPost account or if you do not have one, please sign up here: https://auspost.com.au/auth/invite?caller=ACCOUNT_GLOBAL_HEADER&product=MYPOST_CONSUMER&channel=WEB

3. Request a redirection. If your parcel is eligible for redirection, you’ll be able to choose that option from the track list in your MyPost account.

For more details regarding redirection process, please visit https://auspost.com.au/receiving/manage-deliveries-in-transit/redirect-parcels-in-transit

Should you need further assistance, please feel free to contact us back.

Toll-ECOM/TIG

We understand that you want to change the shipping address of your order. Unfortunately, your order was already dispatched via EcomFreight with tracking number xxxxxxxxxx so we are no longer able to change the shipping address. However, our service agent EcomFreight can redirect your parcel but there may be extra charge applicable, which you are liable. Please contact EcomFreight at 1300 005 545 and pay the redirection fee directly to them.

Toll-EIZ (GOPAK)

We understand that you want to change the shipping address of your order. Unfortunately, your order was dispatched via Toll IPEC with tracking number xxxxxxx so we are no longer able to change the shipping address. However, Toll IPEC can redirect your parcel but there may be extra charge applicable, which you are liable. Please contact Toll IPEC at 1300 865 547 and pay the redirection fee directly to them.

Fastway/Aramex

We understand that you want to change the shipping address of your order. Unfortunately, your order was dispatched via Aramex with tracking number xxxx. Since the item was already sent, we are unable to change the shipping address. To redirect your parcel, please visit the link below and fill the forms with the required information.

https://www.fastway.com.au/services/calling-card-left#/Store .

Or, you may contact Aramex directly at 03-9320-8100.

Allied Express

We understand that you want to change the shipping address of your order. Unfortunately, your order was dispatched via Allied Express with tracking number xxxx. Since the item was already sent, we are unable to change the shipping address. To redirect your parcel, please contact Allied Express directly at 13 13 73. Please note that there may be extra charge applicable, which you are liable. Thank you.

Hunter Express (VFANG ITEMS ONLY)

We understand that you want to change the shipping address of your order. Unfortunately, your order was dispatched via Hunter Express with tracking number xxxx. Since the item was already sent, we are unable to change the shipping address. To redirect your parcel, please contact Hunter Express directly at 13 22 52. Please note that there may be extra charge applicable, which you are liable. Thank you.

For Hunter - TIG

We understand that you want to change the shipping address of your order. Unfortunately, your order was already dispatched via Hunter Express with tracking number xxxxxxxxxx so we are no longer able to change the shipping address on our end. However, our service agent EcomFreight can redirect your parcel but there may be extra charge applicable, which you are liable. We will contact EcomFreight regarding your request and get back to you with a confirmation as well as the redirection fee. Please allow us 1-5 business days to work on this. Thank you.
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NOTE: Please add your redirection request via AU LOSS FORM. Please do not forget to indicate the correct address.

Hunter Express - EIZ

We understand that you want to change the shipping address of your order. Unfortunately, your order was dispatched via Hunter Express with tracking number xxxx. Since the item was already sent, we are unable to change the shipping address. To redirect your parcel, please contact Hunter Express directly at 13 22 52. Please note that there may be extra charge applicable, which you are liable. Thank you.

Direct Freight Express

We understand that you want to change the shipping address of your order. Unfortunately, your order was dispatched via Direct Freight Express with tracking number xxxx. Since the item was already sent, we are unable to change the shipping address. To redirect your parcel, please contact Direct Freight Express directly at 1300 347 397. Please note that there may be extra charge applicable, which you are liable. Thank you.