Difference between revisions of "3 Sending an email"

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1. For Crazysales:
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<span style="background:skyblue">'''1. For Crazysales:'''
  
 
::A. Create new ticket by choosing '''AU-Crazysales''' = '''Orders'''
 
::A. Create new ticket by choosing '''AU-Crazysales''' = '''Orders'''
  
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::B. Create an email subject
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::B. Create an email subject '''Order # xxxxxxxx'''
  
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::C. Use this template: [http://106.75.199.24/mediawiki/index.php?title=13._On_Hold_orders On Hold orders]
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::C. Use this template: '''[[On Hold orders]]'''
  
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::D. Send the email as '''Unassigned''' (Owner), '''Orders''' (Type) and '''Awaiting reply''' (Status).
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::D. Send the email as '''Unassigned''' (Owner), '''Orders''' (Type) and '''Awaiting reply / Resolved''' (Status).
  
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::E. Do not forget your ticket notes.
  
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2. For eBay:
 
  
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::A. Get the eBay '''User ID''' of customer.
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<span style="background:skyblue">'''2. For eBay (via Lark GC):'''
  
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::B. Find order records in [http://k2b-bulk.ebay.com.au/ws/eBayISAPI.dll?MfcISAPICommand=SalesRecordConsole&currentpage=SCSold&pageNumber=1&urlStack=5508%7CPeriod_Last122Days%7CsearchField_BuyerId%7CpageNumber_1%7Ccurrentpage_SCSold%7CsearchValues_buyerid%7C&searchField=BuyerId&searchValues=buyer_id&StoreCategory=-4&Status=All&Period=Last122Days&searchSubmit=Search&goToPage= eBay Backend]
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::A. Use the following format when sending a request via GC:
  
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::C. Choose Contact buyer from the Actions drop down.
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::'''STORE:'''
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::'''ORDER# '''
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::'''UserID: '''
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::'''ItemID: '''
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::'''(TR) eBay Order# '''
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::'''Refund Amount: '''
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::'''Refund Qty: '''
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::'''Request:''' Please cancel, refund and send message below:
  
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::D. Use this template: [http://106.75.199.24/mediawiki/index.php?title=13._On_Hold_orders On Hold orders]
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::B. Use this template: '''[[On Hold orders]]'''
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 +
 
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<span style="background:skyblue">'''2. For Other Stores (via Lark GC):'''
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::A. Use the following format when sending a request via GC:
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::'''STORE: '''
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::'''ORDER# '''
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::'''SKU: '''
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::'''Request: '''
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::B. Use this template: '''[[On Hold orders]]'''

Latest revision as of 15:08, 16 December 2022

1. For Crazysales:

A. Create new ticket by choosing AU-Crazysales = Orders
B. Create an email subject Order # xxxxxxxx
C. Use this template: On Hold orders
D. Send the email as Unassigned (Owner), Orders (Type) and Awaiting reply / Resolved (Status).
E. Do not forget your ticket notes.


2. For eBay (via Lark GC):

A. Use the following format when sending a request via GC:
STORE:
ORDER#
UserID:
ItemID:
(TR) eBay Order#
Refund Amount:
Refund Qty:
Request: Please cancel, refund and send message below:
B. Use this template: On Hold orders


2. For Other Stores (via Lark GC):

A. Use the following format when sending a request via GC:
STORE:
ORDER#
SKU:
Request:
B. Use this template: On Hold orders

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