Difference between revisions of "3 Sending an email"
From crazysales
| Line 3: | Line 3: | ||
::A. Create new ticket by choosing '''AU-Crazysales''' = '''Orders''' | ::A. Create new ticket by choosing '''AU-Crazysales''' = '''Orders''' | ||
| − | ::B. Create an email subject | + | ::B. Create an email subject '''Order # xxxxxxxx''' |
::C. Use this template: [http://ph-wiki.crazysales.com.au/mediawiki/index.php?title=13._On_Hold_orders On Hold orders] | ::C. Use this template: [http://ph-wiki.crazysales.com.au/mediawiki/index.php?title=13._On_Hold_orders On Hold orders] | ||
| − | ::D. Send the email as '''Unassigned''' (Owner), '''Orders''' (Type) and '''Awaiting reply''' (Status). | + | ::D. Send the email as '''Unassigned''' (Owner), '''Orders''' (Type) and '''Awaiting reply / Resolved''' (Status). |
| + | |||
| + | ::E. Do not forget your ticket notes. | ||
Revision as of 14:53, 16 December 2022
1. For Crazysales:
- A. Create new ticket by choosing AU-Crazysales = Orders
- B. Create an email subject Order # xxxxxxxx
- C. Use this template: On Hold orders
- D. Send the email as Unassigned (Owner), Orders (Type) and Awaiting reply / Resolved (Status).
- E. Do not forget your ticket notes.
2. For eBay:
- A. Get the eBay User ID of customer.
- B. Find order records in eBay Backend
- C. Choose Contact buyer from the Actions drop down.
- D. Use this template: On Hold orders
