Difference between revisions of "Change of mind -Vincent Fang Items"
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'''Requesting for photos in the initial email''' | '''Requesting for photos in the initial email''' | ||
| − | We understand that you wish to return your order for a refund due to change of mind (xxxinsert exact reasonxxx). Please note that under our return policy for 30 day change of mind at https://www.crazysales.com.au/article/30DayChangeMind?loadType=true | + | We understand that you wish to return your order for a refund due to change of mind (xxxinsert exact reasonxxx). Please note that as stated under our return policy for 30 day change of mind at https://www.crazysales.com.au/article/30DayChangeMind?loadType=true |
• Item to be returned must be in their original re-saleable condition with all tags and packaging (ready to be put back on the shelf).<br> | • Item to be returned must be in their original re-saleable condition with all tags and packaging (ready to be put back on the shelf).<br> | ||
| Line 21: | Line 21: | ||
'''If photos are already provided in the initial email''' | '''If photos are already provided in the initial email''' | ||
| − | We understand that you wish to return your order for a refund due to change of mind (xxxinsert exact reasonxxx). Please note that under our return policy for 30 day change of mind at https://www.crazysales.com.au/article/30DayChangeMind?loadType=true<br> | + | We understand that you wish to return your order for a refund due to change of mind (xxxinsert exact reasonxxx). Please note that as stated under our return policy for 30 day change of mind at https://www.crazysales.com.au/article/30DayChangeMind?loadType=true<br> |
• Item to be returned must be in their original re-saleable condition with all tags and packaging (ready to be put back on the shelf).<br> | • Item to be returned must be in their original re-saleable condition with all tags and packaging (ready to be put back on the shelf).<br> | ||
Revision as of 16:01, 22 September 2022
REMINDER: Change of Mind policy may not be applicable for Specific Items due to hygienic reasons, please check on the listing page or ask for support first.
Requesting for photos in the initial email
We understand that you wish to return your order for a refund due to change of mind (xxxinsert exact reasonxxx). Please note that as stated under our return policy for 30 day change of mind at https://www.crazysales.com.au/article/30DayChangeMind?loadType=true
• Item to be returned must be in their original re-saleable condition with all tags and packaging (ready to be put back on the shelf).
• The item/s are NOT opened, used, worn or damaged.
• The refund amount will not include delivery costs. If the item was delivered for free, delivery cost will be deducted.
• Handling fees will apply at 20% of the purchase price.
• The return of the item is the responsibility of the buyer.
In this case, our supplier's technical team will require photos to check if the item is eligible for return. Please send us photos of the item showing that it is still in its original packaging.
Once we receive the photos, we will forward them to our supplier for approval. Thank you for your cooperation.
If photos are already provided in the initial email
We understand that you wish to return your order for a refund due to change of mind (xxxinsert exact reasonxxx). Please note that as stated under our return policy for 30 day change of mind at https://www.crazysales.com.au/article/30DayChangeMind?loadType=true
• Item to be returned must be in their original re-saleable condition with all tags and packaging (ready to be put back on the shelf).
• The item/s are NOT opened, used, worn or damaged.
• The refund amount will not include delivery costs. If the item was delivered for free, delivery cost will be deducted.
• Handling fees will apply at 20% of the purchase price.
• The return of the item is the responsibility of the buyer.
Please be informed that we already forwarded your request to our supplier's technical team for checking and approval. In case they need additional information, we will let you know. Please allow us 3-5 business days to work on this. An update will be provided to you as soon as we receive one. Thank you for your patience.
Reply before forwarding the the request to supplier
Thank you for providing us the photos requested. Please be informed that we already forwarded your request to our supplier's technical team for checking and approval. In case they need additional information, we will let you know. Please allow us 3-5 business days to work on this. An update will be provided to you as soon as we receive one. Thank you for your patience.
