Difference between revisions of "How to Forward an Email via Kayako"
From crazysales
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| − | 3. Copy all the contents of the message and paste them all as your REPLY CONTENTS. | + | 3. '''Copy''' all the contents of the message and '''paste''' them all as your '''REPLY CONTENTS'''. |
| − | 4. Ensure to select your ticket type, set your ticket status, and add ticket notes. <br> | + | 4. Ensure to select your '''ticket type''', set your '''ticket status''', and add '''ticket notes'''. <br> |
5. Click on '''Send''' and it's done!<br> | 5. Click on '''Send''' and it's done!<br> | ||
[[File:Send244.png|800px|]] | [[File:Send244.png|800px|]] | ||
Revision as of 19:06, 20 September 2022
Steps on forwarding Kayako Emails:
1. On the ticket to be forwarded, click Forward
2. On the email recipient bar, paste the recipient's email address, press your space bar and mark the Add to recipients tick box with a check.
3. Copy all the contents of the message and paste them all as your REPLY CONTENTS.
4. Ensure to select your ticket type, set your ticket status, and add ticket notes.
5. Click on Send and it's done!
