Difference between revisions of "How to Forward an Email via Kayako"
From crazysales
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3. Compose a short email, select your ticket type, set your ticket status, and add ticket notes. <br> | 3. Compose a short email, select your ticket type, set your ticket status, and add ticket notes. <br> | ||
[[File:Send121.png|800px|]] | [[File:Send121.png|800px|]] | ||
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4. Click on '''Send''' and it's done!<br> | 4. Click on '''Send''' and it's done!<br> | ||
[[File:Done121.png|800px|]] | [[File:Done121.png|800px|]] | ||
Revision as of 18:53, 20 September 2022
Steps on forwarding Kayako Emails:
1. On the ticket to be forwarded, click Forward
2. On the email recipient bar, paste the recipient's email address, press you space bar and mark the Add to recipients tick box with a check.
3. Compose a short email, select your ticket type, set your ticket status, and add ticket notes.
4. Click on Send and it's done!
