Difference between revisions of "How to process refund via eBay"
From crazysales
| Line 7: | Line 7: | ||
| − | 1. Open the Ticket | + | 1. Open the Ticket '''"see request details"''' and '''"click"''' |
[[File:RefundViaEBay-001.jpg|eBay Case]] | [[File:RefundViaEBay-001.jpg|eBay Case]] | ||
| Line 15: | Line 15: | ||
[[File:RefundViaEBay-002.jpg|eBay Message]] | [[File:RefundViaEBay-002.jpg|eBay Message]] | ||
| − | 3. Scroll down to see options to refund customer: | + | 3. '''"Scroll down"''' to see options to '''"refund customer"''': |
[[File:RefundViaEBay-003.jpg|Refund Options]] | [[File:RefundViaEBay-003.jpg|Refund Options]] | ||
| Line 23: | Line 23: | ||
[[File:RefundViaEBay-004.jpg|Confirmation Screen]] | [[File:RefundViaEBay-004.jpg|Confirmation Screen]] | ||
| − | 5. You will see the refund now process and Transaction ID is available to check: | + | 5. You will see the '''"refund now process"''' and '''"Transaction ID"''' is available to check: |
[[File:RefundViaEBay-005.jpg|Transaction ID]] | [[File:RefundViaEBay-005.jpg|Transaction ID]] | ||
| − | 6. Proceed to backend to process the refund. See link below for details on how to process a refund: | + | 6. Proceed to backend to '''"process"''' the refund. See link below for details on how to process a refund: |
* [[How to process refund at the back end]] [[File:Point.jpg|refund]] | * [[How to process refund at the back end]] [[File:Point.jpg|refund]] | ||
Revision as of 19:47, 19 October 2015
In some cases, account would not be able to provide a refund due to a case is open but warrants a refund to the customer. This article is provides steps on how to refund customer using eBay case, when the PayPal is unable to do so because of an eBay case is open and proceed to refund customer to avoid the delay caused of asking customer to close the case and process the refund.
1. Open the Ticket "see request details" and "click"
2. It will open ebay page:
3. "Scroll down" to see options to "refund customer":
4. Refund the buyer:
5. You will see the "refund now process" and "Transaction ID" is available to check:
6. Proceed to backend to "process" the refund. See link below for details on how to process a refund:
* How to process refund at the back end
Editor/s: Edmund Thay
