Editing Change Of Mind - Oz-Auction

We understand that you want to return the item due to change of mind. We encourage all customers to review their order quantity and items specifications and features before completing checkout to avoid any disappointment due to the wrong order being placed. <br>

Please check if your item meets the requirement for a 30-day change of mind by checking our return policy at the link below: <br>

http://stores.ebay.com.au/oz-auction/Shop-Policy.html

If you need help in identifying if the item is eligible, please send us photo of the item along with the packaging. If you are eligible then please follow these steps: <br>

1. Please download the form using the following link. Fill out all the information and send it back to us together with the item. At the "Remarks" field, please write down "Refund required after checking" as well as your Bank account details (for bank payments only). <br>

http://www.oz-auction.com/download/czrmanew(2).doc

2. Please indicate the order ID (XXXXXXXX) near the sender address so that we can recognize your parcel more easily.

3. Please make sure that ALL ACCESSORIES (if applicable) that came along the original packaging of your parcel is included upon return of the item back to us for an immediate refund process. <br>

4. Take a photo of the package. (This will be used just in case there will be issues with the courier mishandling the item) <br>

5. Please proceed in sending the item back to us at the address shown below: <br>

P.O. BOX 1016
Springvale VIC 3171
Or
Unit 2/5 Brear St, Springvale, VIC 3171 <br>

Once the item is received in a good resalable condition, we will issue an item price refund. If the item was sent with free postage, a 20% postage fee will be deducted from the refund amount.

In addition, we strongly suggest if you could kindly use REGISTERED MAIL in order to obtain a receipt with tracking number for both parties to immediately locate the whereabouts of your parcel by using the postal service system. This can also provide an assurance that your parcel will be received from our warehouse and that your refund request will be processed on a timely manner. Please note that all returned items will be reviewed upon receiving the item to ensure that they meet the terms and conditions listed on our 30 Day Change of Mind Policy. Goods that do not match the terms and conditions will be returned to you at your cost.